7850 El Dorado Dr
Austin, Texas, 78737


Return Authorization

Authorization is required to return your purchase. We want you to be happy with your product and would like to resolve any problems you may have if we can.

Please fill out the form to the right to get return authorization prior to shipping your product back to us.

Please let us know what the problem is. If you are having problems with the light kit please review the Troubleshooting FAQ page and see if you can resolve functional issues yourself.

Your product must be returned in its original packaging. You will be sent an email with your Return Merchandise Authorization (RMA) number.  If the LumenEarth was damaged in transit you MUST include a photo of the damage and a separate photo of the shipping container.  Additional instructions will be included in the RMA email.

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